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Frequently Asked Questions (FAQs)
The following are frequently asked questions which may answer some of your own questions:
- Will Routes 624, 628 and 629 continue to operate?
- I currently catch a route 546, which service will I catch in the new network?
- I currently catch route 623, which service will I catch in the new network?
- I currently catch route 624, which service will I catch in the new network?
- I currently catch route 628, which service will I catch in the new network?
- I currently catch route 629, which service will I catch in the new network?
- When will the new bus network start?
- Did many people respond to the surveys?
- Can I still fill in the survey?
- What if I still want to comment about the new routes you are starting 4 November?
- What did you do with all the surveys you received??
- Did the input from the community make any difference?
- What do you mean when you describe the bus to Beecroft as a revised Route 623 for a 6-month trial?
- What will happen to school special services?
- Can I still catch the bus to go shopping?
- Can I still catch the bus to Parramatta?
- Do I have to walk further to catch the bus now?
- Why are you changing the bus routes?
- What is a diversion?
- How do you know which routes don’t have many customers?
No, these services will be discontinued. New routes 546, 548 and 549 will be replace these services, which offer a simplified network, with more direct routes for customers. See the following questions for information on your new service.
Route 546 services will continue to operate between Parramatta Station and Oatlands and will be extended to North Rocks, Carlingford Court and Epping Station.
You can catch a route 549 service between Parramatta Station and North Rocks via North Rocks Road, which continues to Epping Station. For travel through to Beecroft Station, customers should change to the revised route 623 service at North Rocks (between 9.30am and 3.30pm) and North Carlingford at all other times.
You can catch a route 548 service between Parramatta Station and Epping Station via Pennant Hills Road.
You can catch a route 549 service between Carlingford and Epping Station via North Rocks Road or a route 546 service between Carlingford and Epping Station via Carlingford Court. Both of these services will operate along Ray Road.
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You can catch a route 549 service between North Rocks and Epping Station via North Rocks Road or a route 546 service between North Rocks and Epping Station via Balaka Drive, Jenkins Road and Carlingford Court. Both of these services will operate along Ray Road.
Sunday, 4 November 2007.
We received over 800 surveys and letters.
No, the closing date for the return of the surveys was 10 August and whilst we did accept surveys for a few weeks after that date, the consultation period is complete.
You can provide feedback at any time via our regular channels. Visit our Contact Us section for details
All of the information from the surveys was entered into a database from which we were able to generate reports on the community’s views on the proposed network.
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Yes. State Transit carefully considered every submission and noted the requests, suggestions and issues raised by the community. This resulted in a revised Route 623 being included in the new bus network for a 6-month trial only.
The community also asked us about bus ticket outlets, connecting buses with trains etc. We have included a list of bus ticket outlets in our brochure and are looking at better connections at railway stations.
We have also addressed the following:
- A wider range of tickets at outlets.
- Timetables for updated bus network
- School bus services
- Review of the locations of some bus stops.
Following comments received through the ‘have your say’ process STA revised the proposal to remove Route 623. The route retains the number 623 but the service is different to the current service. The revised Route 623 will run from Beecroft Station to Oakes Road, Carlingford, via Beecroft Road, Murray Farm Road and North Rocks Road. Service extends to Westfield North Rocks during weekday off-peak periods.
The revised Route 623 will operate for 6 months as a trial. During this time STA will evaluate the number of passengers using this service.
All existing school special services will continue to operate from Sunday 4 November, 2007. Schools will be notified prior to this date of any proposed changes to route numbers or timetables. A number of new school specials will also be introduced following consultation with the local school communities.
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Yes. You will be able to go to either Parramatta, North Rocks Westfield, Carlingford Court, Oatlands shops or Carlingford Village depending on which bus you catch. You can also catch a bus to Parramatta or Epping railway stations and catch a train to other major shopping centres if you wish.
Yes. All of the three proposed bus routes will go to Parramatta and Epping.
Some customers may have to walk a little further to catch the bus but overall the proposed bus routes are positioned to service a broad area of the community.
The existing bus network is complicated. There are several diversions, the routes differ depending on the time of day and for some customers the way they go to a destination is not the same way they return home. Not only is this confusing but the trip times can vary considerably. STA would like to simplify the routes and make trips more direct for our customers.
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A diversion is a short trip taken from the main bus route. There are several on the existing Routes 623, 628 and 629. The bus only diverts to these extensions of the routes on different trips throughout the day. These diversions make the bus trip longer for customers.
STA has checked the loadings, that means the number of passengers who board the bus. We have been able to identify which routes have low patronage and during what times of the day.
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