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Contact Us
Phone
For timetables, travel plans, ticket and fare information call the Transport Infoline on 131 500 between 6.00am and 10.00pm seven days a week; interactive voice response 24 hours a day.
TTY (Teletypewriter service) for hearing and speech impaired customers phone 1800 637 500.
Face to Face
Information Kiosks
Visit one of our friendly staff members at Newcastle Buses and Ferries Customer Assistance Centre, corner Denison Street and Gordon Avenue, Hamilton.
Customer Feedback
To offer a suggestion or compliment or to make a complaint, please use one of the following:
Web
Please submit an online form via the 131500 website.
Phone
Call the Transport Infoline’s “Your Say Line” on 131 500 pressing 5 then 2.
Written Correspondence
Please address correspondence to:
Customer Relations
PO Box 2557
Strawberry Hills NSW 2012
Lost Property Enquiries
Lost Property items left on-board the bus or ferry are kept for a limited time. You need to contact the relevant Depot or Wharf. For contact information, contact:
Insurance Claims
If you witness an accident involving a State Transit vehicle or if you are involved in one yourself, please call the Transport Infoline on 131500 for advice. Alternatively, you can visit the 131500 website to record details of an incident or accident involving a State Transit vehicle.
Reporting Graffiti
State Transit encourage customers to report matters such as vandalism, graffiti, unattended baggage or suspicious activity.
Call the Police Assistance Line (PAL) on 131 444 to report a crime. For more information about grafitti prevention visit www.grafitti.nsw.gov.au
If there is an emergency, please dial 000.Corporate Enquiries
For corporate enquiries, please call our Switchboard on (02) 9508 2900 or call 131 500 and follow the prompts. Our switchboard is open Monday to Friday from 9.00am until 5.00pm.
Head Office
We are located at:
219-241 Cleveland Street
Strawberry Hills 2010
Bus Charters
If you wish to hire a bus, you need to contact the relevant Charter Officer:
Recruitment
Our Recruitment Unit can be contacted on (02) 9245 5333 between 8.30am and 4.30pm Monday to Friday. Read more about State Transit career opportunities.
School Passes
Our School Passes section can be contacted between the hours of 8.00am until 4.00pm, Monday to Friday:
Telephone: (02) 9245 5300
Fax: (02) 9245 5321
Email: ssts@sta.nsw.gov.au
Address: Student Passes Unit
PO Box 2557
Strawberry Hills, NSW 2012
Media Enquiries
For all Media enquiries call (02) 9245 5488.
Right to Information
Performance Information is published on the State Transit website. Other information is published in our Open Information section of the site.
If you are unable to find what you need, requests for access to State Transit records or documents under the Government Information (Public Access) Act should be applied for by completing a Request for Access form available from the Right To Information Officer.
Contact Details:
Right To Information Officer
PO Box 2557
Strawberry Hills NSW 2012
Hours: 8.30am to 4.30pm Monday to Friday.
