Contact Us
Phone
For timetables, travel plans, ticket and fare information call the Transport Infoline on 131 500 between 6.00am and 10.00pm seven days a week; interactive voice response 24 hours a day.
TTY (Teletypewriter service) for hearing and speech impaired customers phone 1800 637 500
Face to Face
Information Kiosks
Visit one of our friendly staff members at a Sydney Buses TransitShop.
Customer Feedback
To offer a suggestion or compliment or to make a complaint, please use one of the following:
Web
Fill out our online feedback form.
Phone
Call the Transport Infoline’s “Your Say Line” on 131 500 pressing 5 then 2.
Written Correspondence
Please address correspondence to:
Customer Relations
PO Box 2557
Strawberry Hills NSW 2012
Lost Property Enquiries
Visit the Lost Property.section to enquire about items left on-board the bus.
Insurance Claims
If you witness an accident involving a State Transit vehicle or if you are involved in one yourself, please call the Transport Infoline on 131500 for advice. Alternatively, you can visit the 131500 website to record details of an incident or accident involving a State Transit vehicle.
Reporting Graffiti
Sydney Buses encourage customers to report matters such as vandalism, graffiti, unattended baggage or suspicious activity.
Call the Police Assistance Line (PAL) on 131 444 to report a crime. For more information about grafitti prevention visit www.grafitti.nsw.gov.au
If there is an emergency, please dial 000.Corporate Enquiries
For corporate enquiries, please call our Switchboard on (02) 9245 5777 or call 131 500 and follow the prompts. Our switchboard is open Monday to Friday from 9.00am until 5.00pm.
Head Office
We are located at:
219-241 Cleveland Street
Strawberry Hills 2010
(02) 9245 5777
Bus Charters
If you wish to hire a bus, you need to contact the relevant Charters Officer in the region you plan to travel in. Visit our Charter section for details.
RecruitmentOur Recruitment Unit can be contacted on (02) 9245 5333 between 8.30am and 4.30pm Monday to Friday. Read more about State Transit employment opportunities.
School Passes
Our School Passes section can be contacted between the hours of 8.00am until 4.00pm, Monday to Friday:
Telephone: (02) 9245 5300
Fax: (02) 9245 5321
Email: ssts@sta.nsw.gov.au
Address: Student Passes Unit
PO Box 2557
Strawberry Hills, NSW 2012
Media Enquiries
For all Media enquiries call (02) 9245 5488.
Freedom of Information
Requests and applications made under the Freedom of Information Act 1989 for access to documents of State Transit should be made pursuant to the provisions of the FOI Act, be accompanied by a $30 application fee and directed in writing to:
Freedom of Information Officer
State Transit Authority of NSW
PO Box 2557
Strawberry Hills NSW 2010
FOI and Privacy enquiries may be directed to the Freedom of Information Officer by telephoning State Transit on (02) 9245 5777. Applications to amend or notate documents of State Transit relating to a person's own personal affairs may also be made to the Freedom of Information Officer.