For timetables, travel plans, ticket and fare information call Transport Info on 131500. This service is available 24 hours a day, seven days a week .TTY for hearing and speech impaired customers is available by phoning 1800 637 500.

Lost property enquiries

Lost Property items left on board our services are kept for a limited time at our bus depots (and at ferry wharves for our Stockton ferry service)

• Contact a Sydney depot regarding a lost property enquiry
• Contact a Newcastle depot regarding a lost property enquiry

Customer feedback

We welcome your feedback. To offer a suggestion, compliment or complaint, you can:

• Submit an online form on the Transport Info website
• Call Transport Info on 131500.

You can also write to our Customer Relations team at the following address:

State Transit Authority
Customer Relations
PO Box 2557
Strawberry Hills NSW 2012

TransitShops

You can visit our friendly Sydney Buses customer service staff at one of our Sydney City TransitShops, located at:

• Circular Quay – Alfred Street
• Wynyard – Carrington Street
• Queen Victoria Building – York Street
• Railway Square – George Street

All of our TransitShops stock a wide range of timetable and service information brochures, and can provide the best way for you to travel across our network.

Insurance claims

If you witness an accident involving a State Transit vehicle, or if you are involved in one yourself, please call Transport Info on 131500 for advice.

Alternatively, you can visit the Transport Info website to provide your details.

Reporting vandalism and graffiti

We encourage you to report matters such as vandalism, graffiti, unattended baggage or suspicious activity.

Call the Police Assistance Line (PAL) on 131 444 to report a crime. If it is an emergency, call 000 immediately.

State Transit operates from over 10,000 bus stops throughout its Sydney and Newcastle networks. To report vandalism, call Transport Info on 131500, or visit Transport Info to provide details. If possible, please provide the bus stop number shown at the stop to enable us to accurately locate the stop affected.

Additionally, graffiti onboard our buses, ferries, bus stops and wharves can be reported to the NSW Graffiti Hotline on 1800 707 125.

For more information about graffiti prevention visit www.crimeprevention.nsw.gov.au

Corporate enquiries

For corporate matters, please call us on (02) 9508 2900. We are open Monday to Friday from 9.00am until 5.00pm.

Our corporate offices are located at 219-241 Cleveland Street, Strawberry Hills NSW 2012

Bus charters

State Transit has over 2,200 buses in its fleet. To enquire about hiring one of our buses, please contact our Charters team for more information:

• Sydney Buses charters
• Newcastle Buses charters

Advertising

To advertise on State Transit buses in Sydney and Newcastle, please contact APN Outdoor on (02) 8569 3000.

Advertising on bus shelters is usually managed by street furniture contractors on behalf of the relevant local government,  The majority of shelters in the Sydney Buses operating area are maintained by Adshel and JCDecaux . 

Recruitment

For recruitment information, our Recruitment Unit can be contacted on (02) 8574 3620 between 8.30am and 4.30pm on weekdays. More information on career opportunities with State Transit can be found here.

School tickets and passes

Our School Passes Unit can be contacted on (02) 9245 5300, between 8.00am until 4.00pm on weekdays. Alternately, you can contact the Unit by email at ssts@sta.nsw.gov.au

Right to information

Performance Information is published on this website.

If you are unable to find what you're after, requests for access to State Transit records or documents under the Government Information (Public Access) Act can be made by completing a Request for Access form.

The form is available from our Right to Information Officer by calling (02) 9508 2900 from 8.30am until 4.30pm on weekdays.

Media enquiries

Journalists can contact State Transit's Media Unit on (02) 9245 5488.