On occasion, tickets may become faulty, either through mis-use or through malfunction of the ticket validation machine.
Alert the Bus Operator if your ticket is stuck in the green ticket reading machine so they can attempt to remove it. You may be requested to travel to the end of the route before the ticket can be retrieved. If this is not possible, the Bus Operator will take your name and contact number so that your ticket can be returned to you or a replacement ticket issued.
If your ticket is printed on the reverse with the words “faulty show driver”, it will no longer work in the green ticket reading machines, refer the ticket to the Bus Operator.
If a MyMulti, Family Funday Sunday or Pensioner Excursion Ticket is faulty, these have an expiry date printed on the reverse so the tickets can continue to be used as a “flash pass”, up until the expiry date, by presenting the ticket to the Bus Operator each time you board a bus.
MyBus TravelTen tickets cannot be used as a “flash pass”. You can apply to State Transit for a replacement of a faulty ticket.
The process requires the customer to send the ticket in to State Transit, in a postage-paid envelope, available from any Ticket Reseller or TransitShop or to this address:
State Transit Authority
Reply Paid 2132
Strawberry Hills NSW 2012
The ticket will be tested and checked by State Transit before a replacement ticket is issued.
State Transit cannot take responsibility for tickets lost in the mail.
Replacement Tickets (MyMulti Monthly, Quarterly & Yearly)
Contact CityRail ticketing for further information.
Tickets cannot be replaced over the counter at Ticket Reseller outlets or TransitShops.
Cash fares paid on-board tickets are non-refundable once the journey has commenced.
Take care of your ticket
It is important to look after your ticket. Store it in a ticket wallet or in a clean and dry location and keep the ticket flat at all times.
Tickets can damage easily so be aware of the following:
- Do not fold, bend or twist your ticket
- Do not cut or tear your ticket
- Do not allow it to become dirty
- Do not wash or immerse your ticket in water
- Do not remove or tamper with the magnetic stripe or any trip detail
- Do not leave your ticket in the sun or next to a heat source
- Do not expose your ticket to strong magnets.