Catching the Bus
We strive to ensure your journey with us is reliable, safe and comfortable. Whether you're a new or existing customer, the following will assist in ensuring you and your fellow passengers have a pleasant trip.
Planning your Trip
Timetables and route maps for all of our services are available on this website. If you're unsure as to the route you are after, you can refer to our region guides. Alternatively, you can plan your trip using the TripPlanner function - this is particularly useful if your journey consists of several modes or transfers.
Alternatively, download one of the handy apps and track your service on your mobile device. Go to transportnsw.info for more information.
At the bus stop
Timetables are displayed at many bus stops, showing the route number, expected arrival time and destination of the buses that use that stop.
We ask that you arrive at your bus stop five minutes prior to the scheduled departure time and have your Opal card ready prior to joining the bus.
As a bus approaches the stop, the route number and destination is shown on the front of the bus. The majority of our buses now feature improved electronic destination signage, which scrolls to show the areas the bus travels through. The sign will also show if the service is a Limited Stop or Express route.
When you identify your bus, signal to the driver your intention to board.
Boarding the bus
Many of our buses now feature stepless entries, which allow less mobile passengers and people with strollers to board with ease. View information for customers travelling with wheelchairs, prams, strollers and ride-on scooters.
Safe and comfortable travel for seniors is a top priority for State Transit. We suggest reading our tips for safe travel for seniors. Priority seating areas are designated for disabled, elderly or less mobile passengers. This area is indicated by Signage and, on our newer buses, the seats are red.
Please tap on with your Opal card when you board the bus and move inside the bus. Do not obstruct the access area and stand clear of red safety areas near the doors.
If you are standing, it is important to move towards the rear of the bus and hold on to a handrail or hangstrap – this allows others customers to board the bus, and ensures your safety as the bus departs.
When you are travelling on our buses, please be courteous to other passengers. Please read our section on Travel Etiquette.
Leaving the bus
As you approach your bus stop, press the red STOP button located on handrails or walls. Please press the stop button well in advance of your bus stop to allow enough time for the driver to stop the bus safely. If you're elderly or less mobile, please remain seated until the bus has come to a complete stop.
Where possible, exit the bus from the rear doors. This will leave the front doors free for intending passengers to board and will reduce the time the bus spends at bus stops, getting you where you need to go faster.
Also, don't forget to tap off with your Opal card.
Ensure you take all of your personal belongings with you. If you do leave a personal item onboard one of our buses, contact the appropriate lost property department of the bus depot that operates your service.
If you see an unattended item or baggage, please do not touch it, but notify the bus driver immediately.
You can register to receive free email updates about planned changes to your bus route. We'll let you know if your timetable changes, or if we're aware that your service may be disrupted due to planned roadworks or special events.