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    Travelling with pets

    Customers are welcome aboard State Transit operated services with their disability service animal or pet, according to some simple rules.

    Service Animals on State Transit services

    Customers who have a seeing or hearing guide dog, or a guide dog in training, or a Police dog, or a Police dog in training, or a disabled person's authorised assistance animal are permitted on board buses and ferries, with their animals, at all times. There are no restrictions for these animals.

    Pets on State Transit services

    Customers may also board a bus with a pet such as a dog, cat, bird or other animal. Any such pet must be restrained in a suitable box, basket or other container to be allowed on board as required by the law (NSW Passenger Transport Act and Regulations). The bus driver may refuse to allow a pet on a bus if this poses a risk to the safety of other passengers or the bus. Pets that are not clean, appear vicious, or likely to annoy, threaten or inconvenience other passengers will not be allowed on a bus.

    Disability Assistance Animal Card

    If the customer travels regularly using State Transit services with a disability assistance dog, the customer may apply for a Assistance Dog Card available from Transport for NSW.  These Cards are recognised on State Transit services. The customer can show this Card to the Bus Operator, Ferry Master or Customer Service Coordinator when they travel with their assistance dog.

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